Listening more than talking is especially hard for some, most of us seem to like the sound of our own voice.  I want to encourage you to STOP talking and listen; not merely listen, but to intensely listen, fiercely listen.  Listen not just to the words being said but to the emotions behind them. Pay attention to the choice of the words used. Ask questions to clarify what you think you heard; DON’T assume anything. Really listen until you have heard, and then listen some more. If you can repeat the information back in different words with the same emotional content, you might have heard what was said, only then will you be able to respond effectively.

One main problem in listening is our own ego. We are so convinced it is all about “me,” that truly listening to anyone else is difficult. Instead of listening, we are trying to figure out what we are going to say when the other person finally quits talking.  Who do you know whom you would label as a good listener? What does it feel like to be truly heard? You have the power to do that for others.